Interpretation:

 

The words with capitalized initials have the meanings defined under the following conditions. The definitions provided below shall have the same meaning whether they appear in the singular or plural form.

 

Definitions:

 

For the purposes of this Shipping Policy:

 

"You" refers to the individual, company, or other legal entity accessing or using the Service, as applicable.

"We," "Us," or "Our" refers to Vee's Beauty Lab, located in Perth, Western Australia.

"Service" refers to the website.

"Website" refers to the site accessible from www.veesbeautylab.com.au.

"Goods" refer to the items available for sale on the Service.

"Orders" mean the requests made by You to purchase Goods from Us.

Shipping Process and Delivery:

 

Order Processing:

Once You place an Order through Our Website, We will process it and prepare the Goods for shipment. We strive to process Orders promptly and efficiently.

 

Shipment:

We will arrange for the shipment of the Goods to the address provided by You during the Order process. We use reputable shipping carriers to ensure reliable and timely delivery.

 

Shipping Methods and Costs:

We offer various shipping methods, including standard and express options. The applicable shipping costs will be displayed during the checkout process. Please note that shipping costs are subject to change based on factors such as weight, size, and destination.

 

Delivery Timeframes:

The estimated delivery timeframes will depend on the shipping method chosen and the destination address. We will make reasonable efforts to meet the specified delivery timelines. However, please note that unexpected delays may occur due to factors beyond Our control, such as customs clearance procedures or unforeseen logistical issues.

 

Tracking:

We provide shipment tracking information whenever possible. You will receive a tracking number that can be used to monitor the progress of your shipment.

International Shipping:

We offer international shipping services to select destinations. Please note that customs and import duties may apply, and it is your responsibility to comply with any applicable regulations or requirements imposed by the destination country.

 

Delivery Issues:

In the event of any issues or concerns regarding the delivery of your Order, please contact Our customer service team as soon as possible. We will work diligently to address and resolve any delivery-related problems.

 

Returns and Refunds:

For information regarding returns and refunds, please refer to Our Returns Policy available on Our Website.

 

Changes to Shipping Policy:

We reserve the right to modify or update this Shipping Policy at any time without prior notice. It is Your responsibility to review this policy periodically for any changes.

 

Frequently Asked Questions

 

Do you offer FREE SHIPPING?

Yes, we also offer free shipping on specified items/products. However, free shipping generally takes 15 days or longer depending on the flights and country.

 

Will I be charged customs for my order? 

 

We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you with as much information as we can. If after reading all of this, you have specific questions, please contact us and we'll be happy to help you.

 

For some international orders, we may ask for a credit card verification form in order to process your order. It protects the cardholder and us against fraudulent transactions.

 

When using your credit card, you will be billed in Australian dollars and your credit card company will bill you in your local currency at the current exchange rate.

International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by us. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. 

Sometimes your country's customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.

What Happens If My Order Is Delayed?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at   admin@veesbeautylab.com.au at the earliest. However, if the order is already shipped then we can’t do anything in that case. 

Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more: 

 

My order should be here by now, but I still don't have it. What should I do? 

 

Before getting in touch with us, please help us out by doing the following:   

●          Check your shipping confirmation email for any mistakes in the delivery address 

●          Ask your local post office if they have your package 

●          Stop by your neighbours in case the courier left the package with them   

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at admin@veesbeautylab.com.au with your order number.   

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Please note: 

●          No replacement will be provided if you have entered the wrong delivery address while placing the order.

●          We will only send a free replacement if we found out that the mistake was made on our end.

 

How do I track my order?

 

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at admin@veesbeautylab.com.au .   

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at admin@veesbeautylab.com.au  within seven (7) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!   

 

International Duties, Taxes, and Other Fees

 

Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by our representative, it does not cover any of the following:

-           Duties and Taxes: These are applied by your country's customs department based on the value and characteristics of whatever is being imported. Every country has its own unique regulations and procedures.

Brokerage Fees: These are charged by a company to facilitate transactions between buyers and sellers. The brokerage fee is charged for services such as negotiations, sales, purchases, delivery, or advice on the transaction. In the case of importing shipments, brokerage companies often serve as the means by which the shipment is cleared through a country's customs and border protection department. These services often can incur a fee. Depending on a country's customs clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle of importing a package. In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs facility. Check your country's customs laws and see if it's possible. You can also contact the shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking number for them to reference.

 

-           Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier. These fees can include things like storage fees, expedited clearance fees and fees for having to correct customs documentation. Your customs bill should have a breakdown of what the fees are if they are applied. Most shipments don't incur hefty ancillary fees, but you should check how certain shipping carriers deal with ancillary fees.

 

If you have any further questions or require assistance regarding Our Shipping Policy, please contact Our customer service team by email at admin@veesbeautylab.com.au.